building modular, reusable solutions for SharePoint
KNOWLEDGEBASE v2.1
KnowledgeBase v2.1 is an easy to use application that allows you to create and manage knowledge base articles for your employees, customers or partners. Users can quickly and easily locate and retrieve information anywhere within their SharePoint environment. Administrators can create and maintain knowledge base articles that include a review process so that only published articles are available to users. Individual articles can be rated and commented on. Users can email private comments or questions to the author. The application is mobile-enabled to allow users to search and view articles from a variety of mobile browsers. From their mobile phones, administrators can see both list and graphical reports of what users are searching for. KnowledgeBase can be used for many different purposes such as providing customer support, training new employees, or sharing partner documentation thus reducing the time it takes to deliver important information.
SCREEN SHOTS
60 Second Elevator Pitch
Creating a New Article
Detail Form
Summary Screen
Searches by Day
Published Articles
BUSINESS SCENARIOS Human Resources One of the challenges Human Resource departments face is the inability of their employees to quickly and easily locate current HR information. R3BS KnowledgeBase application can be used to create and share a variety of information such as forms, policies and, job postings. Users are able to rate the information and add comments which help other users as well as HR administrators responsible for the content. Giving users easy access to this information without having to contact HR personnel, can save your employees time and save your company money.
ensure employees have access to current HR information provide access to forms along with instructions on how to use them reduce training for new employees give users the ability to interact with HR personnel both publicly and privately spend less time responding to emails and phone calls
IT Department R3BS KnowledgeBase application allows your help desk support team to document solutions to common IT problems and best practices, which can be accessed in an online knowledge base. End-users can search the knowledge base to quickly find answers to support questions before contacting the help desk. Users can rate the knowledge base articles which provide feedback to the help desk support team about the accuracy and usefulness of the information.
provide self-service access to published information in a standardized format supports documents, free form text, videos and links to web pages see recently added and most popular information quicker problem resolution decreased support costs and call volume to the IT Help Desk Sales and Marketing Collateral Managing the knowledge of a sales and marketing organization is critical to enabling sales people to effectively perform their jobs and compete. R3BS KnowledgeBase application allows an organization to provide sales and marketing information that is both useful and accessible to their sales force. Sales and marketing can have easy access to a variety of content such as sales guides, training materials, marketing collateral, proposal templates and videos. The information can be rated on its effectiveness and comments can be added to allow others to see how that information is being used.
provide immediate access to the sales and marketing tools daily tasks such as planning account strategy, preparing for sales calls, or writing proposals ensure that sales and marketing materials are standardized and always up-to-date allow managers to see real-time feedback on how well the materials are producing reduce information overload
FEATURES
Easily create and manage all knowledge base articles
Attach one or more documents to an article
Review articles before publishing
Archive published articles that are no longer valid
Create categories for organizing articles
Create key words to be associated with articles to ensure most relevant searches
Display list of recently added articles
Submit ratings and comments on published articles
Automatically calculate articles rating
Capture key word searches for reporting
Automatically provide search suggestions from previous searches
Email private comments or questions to articles authors
Tabs, displays, forms, and end-user actions that are customizable using point-and-click-wizards
Mobile-enabled allowing searches and reports from a variety of mobile browsers
Ability to distribute end-user search and review functionality to department dashboards, user consoles, or other locations in your environment
SPECIFICATIONS
Requires CorasWorks Workplace Suite v10.3.1+
Requires CorasWorks Data Integration Toolset v1.6+
Requires CorasWorks Mobile Adapter to enable mobile features
