Knowledge Base v2.0 is an easy to use application that allows you to create and manage knowledge base articles for your employees, customers or partners. Users can quickly and easily locate and retrieve information anywhere within their SharePoint environment. Administrators can create and maintain knowledge base articles that include a review process so that only published articles are available to users. Individual articles can be rated and commented on. Users can submit questions to the author. The application is mobile-enabled to allow users to search and view articles from a variety of mobile browsers. From their mobile phones, administrators can see both list and graphical reports of what users are searching for. Knowledge Base can be used for many different purposes such as providing customer support, training new employees, or sharing partner documentation. Reduce the time it takes to deliver important information with Knowledge Base.
Features
Easily create and manage all knowledge base articles
Attach one or more documents to an article
Review of articles before publishing
Archive published articles that are not longer valid
Create categories for organizing articles
Create key words to be associated with articles to ensure most relevant searches
Display list of recently added articles
Search all articles using multiple search criteria
Submit questions to article author
Capture key word searches for reporting
Automatically provide search suggestions from previous searches
Email articles to multiple recipients
Tabs, displays, forms, and end-user actions that are customizable using point-and-click-wizards
Mobile-enabled that allows searches and reports from a variety of mobile browsers
Ability to distribute end-user search and review functionality to department dashboards, user consoles, or other locations in your environment
Specifications
Requires CorasWorks Workplace Suite v10.3.1+
Requires CorasWorks Data Integration Toolset v1.6+
Requires CorasWorks Mobile Adapter to enable mobile features
WSS or MOSS (Standard) or MOSS (Enterprise)
SharePoint Designer 2007
Does not contain additional compiled code to install
Upload of application requires Site Collection Administrator rights
